El Shabi Saeed Mahmoud
El Shabi Saeed Mahmoud is a distinguished leader in the field of Information and Communication Technology (ICT), recognized for his exceptional contributions to digital transformation and operational excellence in humanitarian settings. Currently serving as the ICT Section Head & Specialist for UNICEF Sudan, he has over two decades of experience in managing IT operations that adapt to the complexities of emergency-driven environments.
Throughout his career, Mahmoud has been at the forefront of implementing innovative ICT systems that enhance service delivery and ensure business continuity. His strategic initiatives have optimized multimillion-dollar budgets while empowering teams to achieve high-performance standards. Notably, his leadership has resulted in a remarkable 99% operational uptime and an 80% customer satisfaction rate through his comprehensive Service Improvement Programme.
Mahmoud’s commitment to leveraging technology for humanitarian missions has been pivotal in streamlining operations and improving response effectiveness. His expertise in business continuity and disaster recovery strategies has made a significant impact on the efficiency of UNICEF’s operations in Sudan, showcasing his ability to navigate challenges and deliver results under pressure.
In recognition of his significant contributions to the ICT field, Mahmoud has been awarded the honorary degree of Doctor of Information and Communication Technology (Honoris Causa) by Pebble Hills University. This accolade reflects his dedication to excellence and innovation, aligning with the university’s mission to foster positive change in communities worldwide.
In addition to his role at UNICEF, Mahmoud holds a Doctor of Business Administration (DBA) from Pebble Hills University, along with various advanced degrees and professional certifications in IT service management and digital transformation. His academic achievements, combined with his extensive professional experience, solidify his reputation as a leader in the ICT sector.
El Shabi Saeed Mahmoud continues to inspire others with his vision for leveraging technology in the service of humanity, and his contributions serve as a testament to the transformative power of ICT in addressing the needs of vulnerable populations.